Service & Support
AROBIS keeps systems available, helps with faults, and develops solutions further in a targeted way.
[ Service & Support ]
Technical support for reliable system availability
If a system doesn’t run as expected, a structured diagnosis is key. AROBIS systematically narrows down errors based on system status, messages, process flow, and interfaces. Just as important is preventive improvement: recurring faults, unnecessary waiting times, or changed production requirements are not only bridged in the short term—they are also assessed technically.
Fault analysis and restart support
Fault analysis, a safer restart, and sustainable optimization are documented in a traceable way.
- Structured initial assessment instead of random parts replacement
- Remote diagnostics and prepared on-site support
- Documentation of cause, action, and open risks
- Analysis of recurring downtime and cycle-time losses
- Adjustment of programs, grippers, and process peripherals
Send a service request
Provide system status, messages, urgency, and the latest changes for a structured initial assessment.
Service & Support at a glance
[ Service & Support ]
AROBIS supports operators of robotics and automation systems with faults, optimizations, adjustments, and the technical further development of their systems.
1. Initial assessment: System status, messages, and urgency are captured in a structured way.
2. Remote diagnostics: Software, signals, and process flow are checked, provided secure access is available.
3. On-site support: Mechanical, electrical, or safety-related causes are addressed in a targeted manner.
4. Optimization & Retrofit: Recurring faults and new requirements are translated into sustainable technical measures.
What we implement
- Structured initial assessment instead of random parts replacement
- Remote diagnostics and prepared on-site support
- Documentation of cause, action, and open risks
- Analysis of recurring downtime and cycle-time losses
- Adjustment of programs, grippers, and process peripherals
Your benefits
- Structured diagnosis instead of random parts replacement
- Safe restart with a focus on the root cause
- Fewer recurring downtimes and waiting times
- Planned adjustments, retrofit, and expansions
- Documented measures and clear next steps
Our approach
1. Initial assessment: System status, messages, and urgency are captured in a structured way.
2. Remote diagnostics: Software, signals, and process flow are checked, provided secure access is available.
3. On-site support: Mechanical, electrical, or safety-related causes are addressed in a targeted manner.
4. Optimization & Retrofit: Recurring faults and new requirements are translated into sustainable technical measures.
[ FAQ ]
Frequently asked questions about service and support
AROBIS doesn’t just support systems until acceptance. Agreed service routes, traceable documentation, and a clear understanding of the system create the basis for quick response and meaningful further development.
Helpful information includes the system designation, the exact error message, the time of occurrence, operating status, the latest changes, as well as photos or videos. In the event of a production standstill, you should also describe which safe checks have already been carried out.
If a suitable and approved remote access is available, control states, messages, and program sequences can be checked. Safety-relevant work and mechanical faults may require support on-site.
That can be possible depending on the system, documentation, access rights, and installed components. In advance, it is checked whether support can be provided that is technically responsible.
Yes. For discontinued controls, drives, sensors, or operator panels, it is checked which replacement components are available and which adjustments to software, electrical systems, or safety are necessary.
Planned inspections can make mechanical, electrical, and software-related anomalies as well as recurring process losses visible. Scope and intervals are adapted to the system and its use.
Often, waiting times, unnecessary movements, or poorly coordinated handovers can be optimized. Before making changes, it is checked whether quality, wear, and safety will continue to be met.